proximity to airport, basic accommodations, relatively cheaper price

Room maintenance really needs attention!!! Improve staff training for customer service, a smile goes a long way!!! Ensure all promised amenities are actually available!!!

The room was well soundproofed, but the shuttle service was very unreliable.

I enjoyed a pleasant stay, especially appreciating the clean room and the above-average breakfast included. The pool and the cozy restaurant really helped me unwind after a long day. One small downside was the lack of shuttle service, but it didn’t spoil my experience at all. 😊

Didn't like anything, except rude staff.

Despite some challenges, like the lacking shuttle service and minor room issues, I appreciated the convenient location and enjoyed a tasty breakfast. The hotel provided a good base for my adventures.

Had a great time with friends enjoying snorkeling and exploring nearby golf courses. The location is super convenient for access to local activities. The tour desk has helpful info. Just a heads up, shuttle service ends at 9pm, so plan accordingly.

It was a decent choice for a quick weekend trip to Cancun at a reasonable price. The underground parking is really tight, so be cautious when maneuvering in and out. If relying on the shuttle, make plans in advance, as there are many complaints about it not showing up.

The stay was meant for a quick transit before exploring nearby attractions. The shuttle service to the airport was efficient, although it ends by 9pm, so keep that in mind. The location was perfect for accessing local activities, and I really enjoyed the snorkeling opportunities in the area. The staff at the tour desk provided useful information for our outings.

I truly appreciated the welcoming design of the lobby area, which featured large glass windows that allowed natural light to fill the space. It felt accessible, making it comfortable for seniors like myself to navigate easily.

More comfortable seating in common areas would be nice.

Convenient location near the airport.

I faced serious issues with the hotel shuttle service. Despite numerous calls, I received a constant busy signal, which left me frustrated. The room itself was not clean, and I found the overall service to be incredibly poor.

Concerning stay with hidden costs

The location is great for exploring, and the room had a comfy bed that helped us rest after our long adventures.

However, we faced issues with shuttle services and had to pay extra for taxis, which felt unfair given the condition of their advertised amenities.

Checking in was efficient, and the double room was comfortable with a decent-sized bed. I appreciated the freshly squeezed juice offered, which added a nice touch. However, the absence of hot water was disappointing, and my attempts to address safety concerns regarding a glass injury in the bathroom were met with unavailability from management. The state of the room could have been better overall.